ITIL® Intermediate
By adopting ITIL network, organizations are able to deliver their services consistently, and through well-defined processes, they are able to provide the desired level of services to their users. Reduction in cost of service development, its deployment, better service delivery, increase in productivity and customer satisfaction, and also, increased flexibility according to the changes in business environment are the key benefits of ITIL.
The ITIL® Intermediate certification is based on two sets of modules, the first set is on Service Lifecycle and the second set on Service Capability, focussing on the different perspectives of IT service management. The Service Lifecycle modules are for the practitioners of ITIL while Service Capability modules are more management oriented. One can concentrate on just one set of modules or can pick modules from both the sets.
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Service Lifecycle module:
• Service Strategy (SS)
• Service Design (SD)
• Service Transition (ST)
• Service Operation (SO)
• Continual Service Improvement (CSI)
Service Capability module:
• Operational Support and Analysis
(OSA)
• Planning, Protection and Optimization
(PPO)
• Release, Control and Validation (RCV)
• Service Offerings and Agreements
(SOA)
We are one of the best ITIL trainers in India and have experience in training many IT professionals successfully. We will train you too to acquire proper knowledge of ITIL and pass the certification exam with confidence.
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